Compton View Residential Care Home

“We found the service delivered safe, effective, and person‑led care within a positive and caring culture. People were supported by kind, knowledgeable staff who demonstrated a strong understanding of individual needs. Feedback from people and their relatives was positive, with many describing staff as approachable, caring, and responsive.”

“The provider had a clear, shared vision and way of working. This was built on being open and honest, treating people fairly, respecting human rights, valuing diversity and inclusion, and encouraging involvement. They also showed a strong understanding of the needs and challenges faced by people and their communities.”

“Systems were to keep people safe. Staff demonstrated a clear understanding of safeguarding procedures and felt confident to raise and report concerns. Incidents and accidents were appropriately recorded and reviewed, with learning used to reduce the risk of recurrence. People and their relatives told us they felt safe, and there was a strong emphasis on protecting people from harm while respecting their rights. Comments included, “The staff make me feel safe. The staff are the best thing for me. That is important to me. I like people around me” and “I'm very happy here. The people (staff) are kind to me and we all get on”.”

“The service ensured care was planned and delivered in a person‑led manner. People’s needs were assessed before admission and reviewed regularly. Care plans supported staff to deliver safe and effective care. Staff worked closely with healthcare professionals and made timely referrals, which supported positive outcomes and improvements in people’s health and wellbeing. Comments from professionals included, “I have always found Compton View to be a lovely friendly home, led by (the registered manager) and her team…Their engagement with outside agencies is positive” and “We have always found the team to be approachable, organised, and genuinely focused on the wellbeing of their residents”.”

“Staffing levels were sufficient, and staff worked well as a team. They received training, supervision and support to carry out their roles effectively. There was a positive working culture, with staff feeling able to raise concerns and contribute to improvements. Comments from staff included, “This is a friendly happy place to work” and “I have worked in several care homes. The care here is very good. It is like a family”.”

“The registered manager was working with the local GP surgery and pharmacy to improve the ordering and delivery of medicines.”

“The leadership team was visible, approachable and committed to continuous improvement. People, their relatives, staff and professionals spoke highly of the registered manager and operations manager. There were systems in place to monitor quality and safety, including regular audits and checks. When issues were identified, action was taken promptly. The provider also worked well with external partners to ensure joined-up care.”