Collingtree Park

“Risks to people were assessed and mitigated. There was evidence that positive risk taking was supported and people and their relatives or advocates participated in reviewing and planning their care.”

“Systems and processes were in place to protect people from the risk of abuse. Staff knew how and when to raise concerns and the provider encouraged staff to speak up with any concerns.”

“People participated in an assessment process prior to them moving to the home to ensure the provider could meet their need and preferences. The provider ensured people’s food and drink needs were met and sought healthcare professional guidance appropriately.”

“There were enough suitably trained and supported staff. At times staff focused on getting the task completed rather than focusing on the individual when providing care. Staff received regular supervision and appraisal. There were opportunities for people to share feedback and ideas with the provider and management team.”

“There was evidence that people were listened to and action taken to make changes and improve the service when required.”