Clifton Manor Residential Home

“The provider had systems and processes in place to support the delivery of safe, effective and person-centred care. Risks to people were assessed and managed and staff worked effectively with healthcare professionals to support people’s changing needs. Staff understood people’s individual preferences and supported them in a way that promoted their wellbeing, independence and choice.”

“There was a positive culture within the service. Leaders were visible and approachable and promoted learning across the home. Incidents, accidents and safeguarding concerns were reviewed appropriately, and learning was shared with staff to support improvements in practice. Governance systems provided oversight of the quality and safety of the service and were used to monitor the service and identify areas for development.”

“The provider worked collaboratively with external professionals and community organisations to support positive outcomes for people. Staff were proactive in identifying changes in people’s needs and acted on professional advice. The service had introduced technology to support people’s safety and wellbeing and was involved in local initiatives to improve practice and share learning.”

“The provider was receptive to feedback and acted where improvements were identified. Opportunities remained to further develop how people’s views and experiences were explored and used to inform service development.”

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