Clifton Manor Nursing Home

“Leaders demonstrated strong clinical and operational oversight and used information from audits, monitoring, incidents, outcomes and research to identify opportunities for improvement. Governance arrangements were robust and supported effective oversight of quality and safety. Learning was shared across the staff team and used to inform changes in practices. Leaders were knowledgeable, visible and committed to achieving positive outcomes for people.”

“The provider had a skilled and well-supported workforce. Leaders took a strategic approach to recruitment and development, with staff encouraged to develop their skills, share learning and reflect on their practice. The registered manager spoke highly of the staff team and recognised the important contribution they made to the service. They understood the staff were central to delivering high-quality care.”

“Overall, the service provided outstanding care, with leaders and staff working creatively to overcome barriers and develop opportunities that reflected people’s individual circumstances.”