Clapham Lodge Care Home

“At this assessment we found improvements had been made. The provider now had enough staff to ensure people’s safety and meet their needs. Staff now assessed risks. Staff we spoke to were aware of actions to take when people became distressed. However, this was not routinely translated into people’s care plans, there were no documented guidelines for staff. Record keeping had improved. However, records were not maintained for the administration of prescribed creams. There were no guidelines for the administration of medicines required as needed (PRN) for some people. Quality assurance had improved. However, some of the planned measures to quality assure the service had not been completed and there was little evidence of lessons learnt. The registered manager was aware of these shortfalls and told us they were committed to making improvement. The registered manager told us she had not reviewed the policies and procedures since taking up the post, however this was included in the plan for improvement.”

“All staff spoke highly of the registered manager; however, some staff spoke of confusion regarding the role of the providers in the running of the service.”