Bromford Lane Care Centre

“The provider did not ensure people’s individual needs and preferences were met. Staff failed to consistently uphold people’s dignity and respect or to gain their consent. Staff had insufficient guidance and knowledge for the management of people’s known health conditions and risks. Complaints were not managed effectively. The care environment was not always maintained to a safe and hygienic standard. We found on-going maintenance of the premises and equipment needed improvements, due to the lack of robust systems and timely actions by the provider.”

“The provider’s quality assurance and auditing systems were not effective and had failed to identify many of the issues highlighted during the assessment. Systems to ensure care was provided safely and appropriately were not always robust.”

“At this assessment, we also found a lack of robust training and support were offered by the provider to ensure staff had the correct skills and knowledge to support people.”

“There was also a failure to ensure staff recruitment was robust.”

“In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.”

“This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.”