Broad Oak Manor Care Home

“People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions. They had choice, control and freedom over their lives.”

“People and relatives told us they felt safe living at the service and were positive about the support provided. Staff demonstrated a good understanding of safeguarding procedures and knew how to escalate concerns. A staff member told us, “Abuse, report to the manager. Go next in line.” Staff described a positive learning culture where incidents were reviewed openly. Another staff member said, “There is no culture of blame. If something happens, we reflect, learn and work to improve.” A healthcare professional told us they had no safeguarding concerns about the service and felt people were kept safe. They described staff identifying and managing risks appropriately, including obtaining specialist equipment when a shower chair was no longer safe to use and implementing two-person support for a person at high risk of falls.”

“People's risks were assessed, monitored and managed to promote their safety and independence. People told us staff regularly monitored their wellbeing and supported them to access healthcare services when needed. People’s medicines were well managed.”

“Most people, relatives and staff felt there were enough staff to meet people's needs. Staff told us, “We work as a team here, so everyone supports,” and “Staffing is good. We can always have more staff but realistically we have enough.””

“People's needs were assessed and reviewed to ensure care reflected their health, wellbeing and communication needs. Staff had access to training and support and worked effectively with healthcare professionals. A healthcare professional confirmed staff followed professional advice and ensured recommendations were reflected within care plans. They also described the service as proactive in seeking advice and working collaboratively to support people with complex needs.”

“We observed staff treating people with kindness, dignity and respect throughout the inspection. Staff knocked before entering bedrooms and ensured privacy during personal care. A healthcare professional told us staff treated people as individuals and adapted their communication style to meet people's needs.”

“People's independence, choice and control were promoted. People chose how they spent their day, whether to participate in activities and where they wished to eat. A healthcare professional also described how staff encouraged people to maintain and improve their independence. Staff spoke positively about the environment and relationships within the home. A staff member told us, “It's not a care home but a family home.””

“People received person-centred care that reflected their preferences…”