Woodford House

“Date of assessment 6 June to 7 June 2024. Woodford House had been rated inadequate in April 2023. We completed this assessment to check improvements had been made and to provide an up to date rating for the service. We found the service had improved, however, there were 3 continued breaches of regulation. There continued to be shortfalls in the guidance for staff to manage and mitigate risk to people’s health and welfare. We identified continued shortfalls in the recruitment of staff and the oversight of the quality of the service and driving improvements. There were new shortfalls identified in the management of medicines. There had been significant improvements in other areas. People were now receiving person centred care from staff who knew them well, and they were treated with dignity and respect. When people made complaints, these were now investigated and responded to. There were enough staff to meet people’s needs and staff now had a good understanding of the Mental Capacity Act. Staff supported people to make decisions about their care and support. The number of people living at the service had reduced and staff were aware the improvements would need to continue when more people lived at the service.”