Belsfield House

“The service had made improvements and is no longer in breach of regulations relating to safe care and treatment. Staff now assessed and mitigated risks in relation to medicines management.”

“Accidents and incidents were managed well and there was not a high number of falls occurring. People moved between services safely and initial assessments were completed when people first came to this service. People were safeguarded from the risk of abuse or neglect and processes relating to DoLS (Deprivation of Liberty Safeguards) were robust. Incidents of distressed behaviours were managed well and staff ensured people felt safe in their environment. Fire checks were in place and staff were attending fire drills. Staff were recruited safely and the duty rota and people’s feedback evidenced sufficient numbers of staff were employed. We observed some safety concerns in the environment and some concerns relating to infection prevention and control which were rectified during our site visit. Medicines were managed safely, and the service was no longer in breach in this area.”

“People’s needs were assessed prior to their admission into the service. These assessments were used to write person-centred care plans. People and relatives spoke positively about the food on offer and the support people received. The kitchen had a board detailing people’s unique dietary requirements and staff held regular meetings to communicate any updates or change in people’s needs. Referrals were being made to other healthcare professionals where appropriate and records indicated people’s weights were stable. Staff handovers were innovative and provided the opportunity for learning ensuring people continually received high quality person-centred care. Oral care was prioritised, and people were encouraged to live healthy lives through exercise. Tools for monitoring outcomes were robustly audited by staff including the registered manager and behaviour logs were reviewed to help reduce future risks. People and their relatives were involved in decision making and a range of consent forms were in place. The registered manager was constantly looking at new and innovative ways of improving outcomes for people and case studies evidence how people’s lives had become more fulfilling since their admission to Belsfield House.”

“Staff spoke highly of this service and felt people were treated with kindness and compassion. One staff members comments included, “If my loved one ever needed care, this is the first place I would choose.” Staff were observed to be kind and caring towards people and always treated people with dignity. A dignity champion was in place, and people’s dignity was discussed during handovers. Staff knew people well and had knowledge of people’s life history. Care plans held extensive records of people’s preferences as well as a board in each person’s bedroom which detailed people’s preferred activities. Activities were recorded for each person and held a detailed account of how the activity…”