Belgravia Care Home

“The provider was previously in breach of legal regulations in relation to premises and equipment, and good governance. We used this assessment to check improvements had been made in relation to premises and equipment and good governance. We found some improvements had been made in relation to premises and equipment and the provider was no longer in breach of these regulations. The provider remained in breach of the regulation regarding good governance as further action was required to achieve compliance.”

“On the first day we found some areas of the home were unclean and had concerns staffing was insufficient to ensure people’s needs were consistently met in a prompt way. We discussed our concerns with the registered manager and immediate action was taken to improve the service.”

“Staff knew people well and were trained to meet their needs. Events and activities were planned, and people could participate in these if this was their wish. People were invited to give feedback on the service and changes were made when this was possible.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity and treated them respectfully. People were supported to maintain relationships with family and friends if they wished to do so. Staff were aware of their responsibilities to raise concerns with the safeguarding authorities if they felt people were at risk of harm or abuse and knew the different ways concerns could be raised.”

“Documentation and people’s feedback evidenced people were referred to external health professionals if needed. People’s nutritional needs were assessed and monitored. People were provided with a choice of meals, snacks and drinks were available if people wanted these.”

“In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.”