Beaumont Manor

“We carried out a responsive assessment following information of concern shared with CQC. We found people felt safe with staff, and told us the staff were kind, caring and compassionate. We saw staff treated people with dignity and respect, and their choices, preferences and individuality were respected. The provider had inherited an electronic care planning and risk assessment system which was not intuitive to use and did not allow staff to easily cross reference documents or to enter fully personalised information. This meant records did not reflect the quality of care being provided in practice. However, the provider was working to resolve this. The service had been through a period without consistent permanent leadership. At the time of our inspection, there was a new management team joining the service. Leaders were open and transparent about the need for improvements to some areas of the service and had invested heavily in new systems and renovations to the environment to support the continued delivery of high-quality care. Changes to the service still needed to be embedded, sustained and monitored to ensure they were effective going forwards. Leaders told us they were committed to this, and to a collaborative approach to the future of the service, working alongside people, their relatives and other stakeholders. There was evidence of some innovative practice, including staff-led initiatives to support wellbeing and inclusion.”