Bassett House

“Whilst improvement had been carried out to improve governance systems, further improvement was needed to make sure the provider had good oversight of all areas of the service. For example, records relating to kitchen management had not been consistently completed. There was a reliance on the registered manager by the provider to make sure all areas of the service were performing to the provider standards.”

“There were enough staff available to safely meet people’s needs. Staff had been recruited safely and provided with an induction and refresher training. Staff also received supervision and support to develop their skills and knowledge.”

“The service was going through a large-scale refurbishment which had been risk assessed to reduce the impact on people. Staff kept the service clean and health and safety checks for the environment, facilities and equipment were still taking place.”

“Staff worked closely with a range of healthcare professionals to make sure people had good access to timely health care. Professionals shared feedback about effective communication and a partnership approach to meet people’s needs.”

“People were able to take part in activities at the service, and some people were supported to go out on trips in the local community. People could have visits from friends and family when they wished.”

“There was a registered manager in post who understood their role and responsibilities. We received positive feedback about the management approach at the service from people, relatives, staff and professionals.”