Ash Court Care Centre – Camden

“The provider was previously in breach of legal regulations relating to safe care and treatment and good governance[RS1.1][LG1.2]. Since or last inspection improvements have been made and the service was no longer in breach of those regulations.”

“During our visit, we identified some safety concerns in relation to the environment, including a missing emergency pull cord and trip hazards. This was brought to the attention of the registered manager and promptly resolved.”

“During our assessment, we saw evidence of person-centred care. People were well known to staff and treated as individuals.”

“Staff had relevant care work experience and received regular training. They were encouraged to undergo additional training to expand their skills.”

“The home was undergoing some refurbishment works at the time of our visit but remained a clean and welcoming environment.”

“There was a learning culture in Ash Court and improvements were made in response to complaints. This was shared with staff and partners in a transparent manner.”

“All feedback we received from partner agencies was positive.”