Anley Hall Nursing Home

“Care planning was person‑centred and up to date, with assessments reflecting people’s wishes, risks and health needs. Mealtime observations showed people received appetising food that met their dietary needs. People were supported to make choices and maintain independence.”

“Activities were varied and accessible, including one to one support for people cared for in their rooms. Medicines were administered safely, and the service acted promptly on feedback, although some ‘as and when required medicines’ (PRN) protocols and documentation required further strengthening.”

“Leaders promoted an open, inclusive culture and were visible, supportive and responsive. Staff felt valued and confident to speak up, and relatives reported positive relationships with managers.”

“Governance systems were generally effective, with audits identifying issues, though some actions were not consistently tracked or dated and monthly incident analysis had not been formalised. Nonetheless, strong teamwork, proactive learning and constructive partnership working with healthcare professionals contributed to positive outcomes. Overall, Anley Hall demonstrated a stable, caring culture focused on continuous improvement and delivering safe, person‑centred care.”