Ribble Valley Care Home

“We assessed all quality statements from the key questions of safe, effective, caring, responsive and well-led. Based on our feedback the manager made improvements to some governance processes to ensure care plans were up to date and contained accurate information. Processes were reviewed around the storage and recording of medicines to mitigate risk and ensure good practice guidance was followed.”

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“Staff were aware of their responsibility to raise concerns with the safeguarding authorities if they felt people were at risk of harm or abuse. Information on safeguarding procedures was available to people and those who were important to them, so they could raise concerns externally if they wished to do so.”

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“People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and to support smooth transitions when moving between services. They monitored people’s health and consulted with health professionals to support healthy living.”

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“There were enough staff with the right skills, qualifications, and experience for their roles. They made sure people were given choices about their care to enable them to give informed consent. Management involved appropriate specialists to help make important decisions that were in people’s best interests.”