Anjulita Court

“The assessment, which included both on and off site activities, took place between 16 January and 06 February 2024. We carried out an unannounced visit to the service on 16 January 2024, when 61 people were living there.”

“We looked at 3 Key Question areas: Safe, Caring and Responsive, and 5 Quality Statements: Safeguarding, Involving people to manage risks, Safe and effective staffing, Independence, choice and control, and Equity in experiences and outcomes.”

“The assessment was carried out by 1 Inspector, 1 Assessor and 2 Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.”

“During the assessment we spoke with 16 people living at the service, 5 relatives and observed the care and support provided to people across the day of our visit.”

“We spoke with a number of staff too, including the registered manager, deputy manager, area manager, hospitality manager, a registered nurse, 2 senior carers and a care assistant. We also reviewed a range of records. This included 11 people's care records, 4 staff files and 1 agency staff file: in relation to recruitment. A variety of other records, including policies and procedures, training and quality assurance records were reviewed as well.”

“In addition, we sought feedback from the local authorities and professionals who work with the service.”

“In general, we found good outcomes for people living at the service in all of the areas we assessed.”