Andover Nursing Home

“Leaders and staff were motivated to provided safe, person-centred care. However, quality and risk monitoring systems were not always effective. The provider had not identified the concerns we found in relation to medicines management, recruitment records and people’s care and treatment records. The provider was responsive and started to make improvements during the inspection to mitigate the risks to people.”

“The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. Staff received training to maintain good-quality care.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity, treated people as individuals and supported their preferences. People had choice in their care and were supported to maintain relationships with family and friends. Staff responded to people in a timely way.”

“People and their relatives knew how to give feedback, and most relatives were confident the provider took it seriously and acted on it.”

“An inspection has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance. Some care records were not sufficiently comprehensive to ensure all staff would fully understand people’s needs.”