Alexander Court Care Centre

“We found that quality assurance and monitoring systems used by the provider were not always effective. We identified a number of concerns during our inspection. These included locked fire exits, pressure relieving mattresses set at the incorrect weight, people’s records not always kept up to date and equipment required for use in a medical emergency not readily to hand. Although we found no evidence that people had been harmed by these shortfalls, there was a potential for harm, and the provider should have picked these concerns up. This was a breach f Regulation 17 of Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.”

“Shortly after our inspection the provider wrote to us with details of the actions they had taken to address our concerns.”

“Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people and robust staff recruitment practices were in place. Medicines were managed in a way that was safe. People’s needs were assessed and reviewed. Staff undertook training to support them in their role. Staff, management and people worked together to ensure needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. Care and support was person-centred. People were listened to and involved in planning their care. Staff who used the service spoke positively about the leadership team and there was a shared and open culture at the service.”