Admiral Jellicoe House

“People’s health conditions and associated risks were assessed, however, were not always recorded accurately. but not always managed safely. People’s capacity was not always assessed. Staff were not recruited safely. The provider’s governance systems failed to identify some of the concerns we found during this inspection and to address all the concerns found at the previous inspection.”

“People were supported to have choice and control in some areas, could give feedback on their care, and were supported by staff who knew them well and treated them with kindness and respect.”

“Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. Staff responded quickly to meet people’s needs and ensured people’s care and support met individual needs and preferences.”

“The service learned from incidents and action was taken to ensure improvements were made where needed. There was a system in place for responding to concerns or complaints.”

“A registered manager was in post, and they had started taking action prior to and during our inspection to make improvements.”

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