Acer House Care Home

“The provider demonstrated a positive and inclusive culture, supported by effective governance and a stable, motivated management team. Leaders were proactive in driving improvements and maintaining compliance with regulatory requirements. They worked effectively with people, relatives, healthcare professionals and community organisations to achieve positive outcomes.”

“Staff received appropriate training and ongoing support and understood their responsibilities in keeping people safe. Risk management, infection prevention and control practices were satisfactory, and medicines were administered by trained and competent staff.”

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“People’s needs were assessed face to face, and care plans were detailed, person-centred and reflective of individual preferences and routines. Staff supported people to remain active, socially engaged and emotionally well. The registered manager promoted equity of access within the service and the wider community, advocating on people’s behalf to achieve outcomes that mattered to them. Staff were skilled and confident in supporting people at the end of their lives, enabling those who wished to remain at the home to do so.”