Cherrywood House

“People’s individual needs had been considered. People had separate living areas where this suited them, different rooms were also available for people to spend time in communal areas of the home as they wanted, including at mealtimes. People’s communication needs were known and respected, ensuring they had choice and control. Staff supported people to maintain and develop their independence and to make choices and decisions around their care. People were supported by enough staff who understood their roles and responsibilities and took action to keep people safe. Staff treated people with warmth and compassion and protected their privacy and dignity, they treated people as individuals and supported their preferences. There was a registered manager in post, and legal and regulatory requirements were met. We found there to be enough staff with the right skills, and experience. Managers ensured staff received training and regular supervision to maintain high-quality care. Staff worked with agencies involved in people’s care for the best outcomes.”