Acacia Bank Care Home

“People felt safe living at the service, and safeguarding concerns were managed appropriately. Risk assessments were in place and regularly updated. The service worked closely with healthcare professionals to ensure people’s needs were being met in a timely and coordinated way.”

“The environment had been updated, and was clean, homely, personalised and well maintained. Areas were adapted to meet individual needs whilst maintaining high standards of quality and finish. Staff were well-trained and supported, and there were systems in place to monitor the quality of care and drive ongoing improvements.”

“Staff knew people well and delivered support that promoted dignity, independence, and choice. People’s preferences and routines were respected, and care plans were personalised and regularly reviewed.”

“The service was being well-managed, with strong leadership that fosters an open and inclusive culture. Leaders demonstrated a clear understanding of their responsibilities and are proactive in identifying and addressing any issues.”

“Overall, the service was providing good quality care and support that enhanced people’s wellbeing and promoted a positive quality of life.”

“Systems and processes were in place to support potential future admissions, indicating the service’s capacity to expand. These now need to be tested to ensure the same standard of care and treatment can be maintained as the number of people increases. The provider has a well-considered admission plan in place.”

“This service has been in Special Measures since 19 May 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”