Zeno Limited

“We carried out an assessment of Zeno Ltd. This is a specialist supported living service used by people with a learning disability and autistic people. The date of assessment was the 28 October to 25 November 2024. The assessment included visits to the provider’s office and 5 properties, telephone calls to relatives of people using the service, as well as seeking and receiving the views of additional staff members following our site visits by way of emailed questionnaires. The assessment was completed to follow up on our previous inspection in August 2023, when we identified issues relating to seeking of consent, risk management, incident and accident process and governance. The service had made improvements and is no longer in breach of regulations. People received safe care which met their needs and wishes. Risks to people and the environment were assessed appropriately, with clear management plans in place. Incident and accidents were logged and reviewed, with lessons learned considered. People’s ability to consent was assessed and documented in their care files. Staff sought people’s consent prior to the provision of care. Regular audit and governance processes were carried out. Actions plans were used to monitor and drive improvements. Staff were recruited safely and enough staff were on shift each day to support people in line with their care plans. Medicines were managed safely, by staff who were trained to do so. Any restrictions in place, were appropriate and proportionate, and had been discussed with people, relatives and relevant professionals. The provider sought feedback, in a number of ways and used this feedback to develop the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”