Yourlife (Bury)
Cross Penny Court, Cotton Lane, Bury St Edmunds, Suffolk, IP33 1XY · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since July 2016.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and adults under 65
- Local authority: Suffolk
- Registered manager: Wendy Jane Dark
- Run by: Yourlife Management Services Limited
The inspection record
Rated Good overall. Report published 25 November 2025.
“Yourlife Bury is a domiciliary care agency providing care to people at Cross Penny Court, a supported living scheme in Bury St Edmunds consisting of 56 apartments. CQC only inspects where people receive personal care and not everyone who used the service received personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This inspection was carried out to follow up on information we received about how the service was being managed. At the time of the inspection 2 people were receiving personal care and support from this service. This inspection was undertaken between the 24 and 26 September 2025 and was undertaken by 1 inspector.”
“People were supported by a consistent team of staff who knew people well. Staff supported people to make choices and live independently. People were enabled to maintain links with relatives and do the things that they enjoyed.”
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“Care plans were in place which outlined people’s needs and their preferences as to how they liked the support provided. Risks were assessed and where risks were identified, plans outlined the steps taken to mitigate the risk of harm. Systems and processes were in place for reporting and recording safety incidents, accidents and complaints.”
“Staff were provided with induction and training, although there were some gaps in staff knowledge which the provider told us that they would immediately action. There was evidence of supervision, spot checks and staff meetings but there were periods where they had been infrequent. Staff morale was low; however, we did not find evidence that this directly impacted people but there was a risk that it could do so.The provider told us that they were working on a plan to improve the staff culture and address staff concerns, but it was too early to see if this was effective.”
“Governance systems were in place to review the quality and safety of care provision. A service development plan was in place.”
Older reports from the CQC's previous inspection approach
Inspected 24 January 2020, rated Good
Inspected 13 June 2017, rated Good
Frequently asked questions
What services does Yourlife (Bury) provide?
Yourlife (Bury) is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Yourlife (Bury) registered in?
Yourlife (Bury) is registered in the Suffolk local authority area.
What is Yourlife (Bury)'s CQC rating?
Yourlife (Bury) is rated Good by the Care Quality Commission (report published 25 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-2679793374.
Who is the registered manager at Yourlife (Bury)?
The registered manager is Wendy Jane Dark.
Who owns Yourlife (Bury)?
Yourlife (Bury) is operated by Yourlife Management Services Limited.
When was Yourlife (Bury) last inspected?
The Care Quality Commission published its latest report on Yourlife (Bury) on 25 November 2025.
Where is Yourlife (Bury) located?
Yourlife (Bury) is located in Bury St Edmunds, United Kingdom.
When did Yourlife (Bury) register with CQC?
Yourlife (Bury) first registered on 4 July 2016.
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Location
Home-care agencies near Bury St Edmunds
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Information disclaimer. Information regarding Yourlife (Bury) is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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