Your Quality Care Services Limited (East Grinstead)
Charters Towers, 5 Charters Village Drive, East Grinstead, RH19 2HQ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2019.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Surrey
- Registered manager: Linda Ann Cave
- Run by: Your Quality Care Services Limited
The inspection record
Rated Requires improvement overall. Report published 4 August 2026.
“Date of assessment: 2 July to 8 July 2026”
“Your Quality Care Services Limited (East Grinstead) is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 15 people who were receiving personal care.”
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“We found 1 breach of regulation in relation to good governance. The provider’s governance framework had not always been used effectively. The provider did not work in accordance with their policies or the legislation in relation to the Mental Capacity Act 2005 (MCA), which principles were not always followed.”
“We asked the provider for an action plan in response to the shortfalls found at this inspection.”
“Staff felt supported and told us they liked their work. People told us they were able to approach the provider and felt listened to. Staff were kind and caring, taking into consideration people’s individuality. People were supported by a consistent staff team which supported continuity of care.Relatives felt involved in people’s care.”
Older reports from the CQC's previous inspection approach
Inspected 4 February 2020, rated Good
Frequently asked questions
What services does Your Quality Care Services Limited (East Grinstead) provide?
Your Quality Care Services Limited (East Grinstead) is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Your Quality Care Services Limited (East Grinstead) registered in?
Your Quality Care Services Limited (East Grinstead) is registered in the Surrey local authority area.
What is Your Quality Care Services Limited (East Grinstead)'s CQC rating?
Your Quality Care Services Limited (East Grinstead) is rated Requires improvement by the Care Quality Commission (report published 4 August 2026). The full CQC inspection report is available at cqc.org.uk/location/1-6444419507.
Who is the registered manager at Your Quality Care Services Limited (East Grinstead)?
The registered manager is Linda Ann Cave.
Who owns Your Quality Care Services Limited (East Grinstead)?
Your Quality Care Services Limited (East Grinstead) is operated by Your Quality Care Services Limited.
When was Your Quality Care Services Limited (East Grinstead) last inspected?
The Care Quality Commission published its latest report on Your Quality Care Services Limited (East Grinstead) on 4 August 2026.
Where is Your Quality Care Services Limited (East Grinstead) located?
Your Quality Care Services Limited (East Grinstead) is located in East Grinstead, United Kingdom.
When did Your Quality Care Services Limited (East Grinstead) register with CQC?
Your Quality Care Services Limited (East Grinstead) first registered on 15 February 2019.
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Location
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Information disclaimer. Information regarding Your Quality Care Services Limited (East Grinstead) is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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