Your Priority Healthcare Limited

“Date of assessment: 13 to 23 April 2026. Your Priority Healthcare Limited is a domiciliary care agency providing personal care to adults of all ages who may be living with dementia, a sensory impairment, a physical disability or a mental health condition. We inspected this service to assess whether improvements have been made since our last inspection where we rated the service inadequate and placed it into special measures. We also imposed conditions on the provider’s registration. This meant the provider had to seek the permission of the Care Quality Commission (CQC) to provide care to any new service users and submit a monthly progress report relating to the widespread concerns found at the last inspection. This inspection found improvements meaning the service is no longer in special measures. We found that the previous breaches relating to safe care and treatment, consent, fit and proper persons employed, and governance had been met due to improvements made. Conditions imposed on the provider’s registration will be removed. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene, eating, and drinking. Where they do, we also consider any wider social care provided. At the time of our assessment, 21 people were receiving the regulated activity of personal care.”

“The service had worked hard to make improvements since our last inspection in May 2025, and this had been successful in improving the quality of the care people received. Whilst we still found some shortfalls, overall, we found people received safe and effective care that met their needs and made them feel valued. Staff were happy in their roles and felt supported. The governance system in place, whilst requiring further development, had helped to monitor and assess the service and drive improvement. We found the new manager to be knowledgeable, caring, and passionate in continuing to enhance people’s experiences.”