Your Own Home Care

“The registered manager and staff ensured people were safeguarded from the risk of abuse, neglect and avoidable harm. People’s capacity to make decisions about their care was assessed and when they were unable to make decisions, their relatives were consulted to ensure the support provided reflected their best interests.”

“The provider ensured staff were recruited safely and were suitable to support people in their homes. Staff completed appropriate training so they could support people well. They received support and supervision and told us they felt well supported. Staff had worked for the service for a long time as they felt valued.”

“People's needs were assessed and care delivered in line with people's preferences. People and their relatives were involved in reviews about their care.”

“People had access to healthcare professionals and care plans reflected their guidance. People were supported by staff who knew them well and understood their needs and preferences. People and relatives had access to information about the service.”

“The provider had a complaints procedure, and relatives told us they knew how to raise concerns.”

“Staff demonstrated strong teamwork and showed a good understanding of people’s needs, and they valued the support provided by the management team.”

“The service had a range of policies and procedures in place for staff to follow to work towards keeping people safe and keeping the service running smoothly. The registered manager was carrying out audit and spot checks to ensure people received safe care and support. Staff and relatives described the registered manager as approachable and supportive.”

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