Your Life (Tunbridge Wells)

“Who the service is for”

“This service is registered to support younger and older adults who are living in their own home, however were only supporting older adults at the time of our inspection. This includes people living with physical disabilities or sensory impairments, as well as those with a diagnosis of dementia. Where people needed support with personal care tasks such as washing or dressing, staff could support them when needed alongside wider support with tasks such as cleaning, cooking and social support. People lived as part of a larger community, and outside of their care support were able to participate in a wide range of activities, socialise with their peers and live independent lives in line with their own wishes and interests.”

“Our view of the service”

“We carried out this inspection between 7 September 2026 and 17 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“We found the service was operating well and delivering a high standard of care that was personalised and supported people to have empowered and healthy lives whilst maintaining and growing important social connections. The registered manager told us, “We focus on trying to create an inclusive environment where everybody is happy and lives the best life they can. I think we are a happy and inclusive place where people receive care from people they trust and is not rushed. It is a very relaxed model of care.””

“There was strong leadership which had a clear vision for the service based on treating each person as an individual and were continually looking to learn and improve the care being delivered. They undertook regular checks and audits to monitor the quality of care being delivered, to ensure it continued to be delivered safely and meet people’s expectations.”

“Risks to people were assessed and documented, with clear plans setting out how staff could manage them safely to protect people from harm. These included risks posed by the environments in which people lived. For example, where people might be at risk of falling, this had been assessed, consideration given to any hazards in people’s home that might increase the risk, and clear guidance in place for staff on how they could reduce these risks.”

“People were supported by a staff team who were knowledgeable about people and had received appropriate training to support their specific needs. They were safely recruited using checks such as Disclosure and Barring Service (DBS), which are checks against the police national computer to support providers in making safer recruitment decisions.”

“Staff were proud of the care they delivered and passionate about supporting people to live positive lives. One staff member explained, "I am proud of how everybody works together. We are one happy family. You hear about places being like this, but here truly is. All the people and staff work together well…”