Your Life (Stratford-upon-Avon)

“The provider made sure there were enough skilled and experienced staff to deliver people’s care at the times they had agreed. Care records provided staff with relevant information to meet people’s needs safely and effectively. Staff completed records of the support they provided during each care call which ensured information was shared and people received care in accordance with their assessed needs. Staff monitored people’s health and wellbeing during care calls and reported any concerns to the management team. Staff understood which services to call if people needed medical support or guidance.”

“There was a clear management structure within the service with defined roles and delegated responsibilities. The management team completed regular audits to assess the quality of the service. They checked people's care plans were completed and regularly reviewed and that medicines were administered safely by staff who continued to be competent to administer them.”

“Staff were positive about the support they received from the registered manager and valued their role in helping people to continue living the lives they wanted to in their own home. Staff spoke of an inclusive and open culture where they felt confident to own any mistakes and to raise and escalate concerns about people’s safety.”

“The provider carried out their own audits to ensure their policies and processes were being followed.”