Your Life (Guildford)

“CQC onlyinspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment the service supported 6 people with personal care.”

“People received a safe and reliable service from staff who understood their individual needs. Staff understood how to minimise the risk of infection and had access to personal protective equipment when they needed it. People’s medicines were managed safely. Staff were recruited safely and had access to the induction, training and support they needed to carry out their roles.”

“Staff received safeguarding training and knew how to report any concerns they had about abuse or poor practice. The registered manager shared information with relevant agencies when safeguarding concerns were raised.”

“The provider promoted a culture of improvement. Incidents were reviewed and discussed to identify and implement learning. Staff were encouraged to develop their knowledge and skills.”

“The management team and staff worked well with people’s families and other professionals to achieve good outcomes for people. The provider’s governance systems enabled effective management oversight of the service.”

“The service had an open culture in which people were encouraged to speak up if they had concerns or suggestions. Staff were well supported by the management team and had access to advice and guidance when they needed it. Staff worked well together to meet people’s needs and there was a strong sense of teamwork.”