Yes2healthcare Ltd

“People were protected and kept safe. Staff understood and managed risks. Where risks were identified, these were mitigated. There were enough staff with the right skills, qualifications and experience for the current packages of care. However, the records for safer recruitment had not been consistently implemented. There were systems in place to protect people from harm, including how medicines were managed. People were involved in assessments and regular reviews of their needs. Care plans and assessments took account of people’s communication, personal and health care needs. People were treated with kindness and compassion. Staff worked in partnership with other agencies to make sure people achieved the best outcomes. The provider and staff had a shared vision and culture based on listening, learning and trust. Staff felt encouraged to be open and supported to give feedback to managers and confirmed they were treated well when they did so. There were clear arrangements for accountability and individual staff understood their roles and responsibilities.”