Yanah Care

“People's care records and risk assessments had improved. They now reflected people's care needs and were person-centred. Quality assurance processes were now effective in highlighting areas of concern and improvement.”

“People’s medicines were well managed, and the provider acted on safeguarding concerns, accidents and incidents. Guidance and assessments provided by other health and social care professionals were used to form meaningful care plans. Staff were well trained. This included training to support younger people and those with a learning disability. This helped to improve people’s experiences and reduced the risk of harm.”

“People were protected and kept safe. Staff understood, managed and acted on risks. People were involved in assessments of their needs. Staff monitored people’s health to support healthy living. Staff made sure people understood their care needs to enable them to give informed consent. Staff involved those important to people to assist them with making decisions should they have reduced or no capacity.”

“People were treated with kindness and compassion. Staff supported people’s independence and encouraged and supported them to maintain relationships with family and friends.”

“Staff provided information to people in a way that they could understand. This included information provided in accessible formats. People knew how to give feedback and were confident the provider took it seriously and acted on it.”

“Management had effective governance processes in place that identified risks and encouraged development and continued improvement across the service.”