Woodhall Care Services Ltd

“Date of assessment: 29 April – 17 June 2025. Woodhall care services limited is a domiciliary care agency. The service provides personal care to people in their own homes in the community. At the time of our assessment there were approximately 295 people using the service. Not everyone who used the service received personal care, the approximate number receiving personal care was 190. The service provides support to people with dementia, learning disabilities and/or autism, mental health conditions, physical disabilities, sensory impairments, services for everyone, eating disorders and substance misuse problems. We found a breach around consent to care. No mental capacity assessments were completed for people who needed them. The registered manager and nominated individual told us everyone using the service had capacity. Information in people’s care plans was contradictory, and we were not assured about some people’s capacity to make specific decisions. Where some people used bed rails, we found no recorded reasons, risk assessments or safety checks in place. The registered manager and nominated individual agreed to address this as a matter of urgency. Records for people’s care and support did not always show how care was delivered in a person-centred way, including time spent with people and end of life care. There were systems in place to ensure people received good quality care. People could raise concerns. Managers investigated incidents and complaints thoroughly. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well and involved people in planning changes.”