Wellington Care Head Office

“Date of Assessment:13 to 27 November 2024. We assessed the service to provide a first rating, and in part due to concerns we had received relating to reports of a poor culture at the service. We did not find any evidence to support this. Wellington Care Head Office is domiciliary care and supported living service and provides personal care to people living in their own homes. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This report is in respect of the domiciliary care service only. People were protected and kept safe by staff that understood and managed risks. There were enough staff with the right skills and experience. People’s medicines were managed safely. People were involved in assessments of their needs. Staff made sure people understood their care and treatment to enable them to give informed consent and make decisions about their care. People were treated with care and kindness. Staff protected peoples privacy and dignity and treated them as individuals and supported their preferences. The service provided information in formats people could understand. People received fair and equal care and treatment and staff worked to ensure people had the same opportunities and supported them where needed to voice their views. The leadership team and staff promoted a culture based on listening and learning.”