Vivid Care Services Ltd – Lancashire

“Date of Assessment: 4 to 11 November 2024. Vivid Care Services Ltd is a supported living service providing support to autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service worked very closely with families and professionals through multi-disciplinary teams (MDT) to meet people’s complex needs. People’s independence and range of activities had increased, and the number of incidents had reduced since the service started supported them. Assessments of needs, risks and incidents were regularly reviewed in the MDT meetings. Staff completed bespoke training by external behavioural specialists. Medicines were safely administered. Peoples’ communication needs were met. Social stories and story boards were used to include people in decisions about how they spent their day. Feedback from families and professionals was very positive. Relatives and professionals were involved in agreeing best interest decisions on people’s behalf. Detailed transition plans were agreed and followed. Feedback was very positive about how staff interacted with and encouraged people to complete new activities. Staff celebrated people’s successes. Families and professionals said communication with the service was good. The registered manager and staff teams responded to, and made changes in people’s support, when issues were raised with them. Governance systems were in place. We discussed how these would need to be developed as the service grew. The management team were visible in the service and were said to be approachable. Staff enjoyed working at the service and felt well supported.”