Vitale Care Chichester

“People experienced care that was personalised and responsive to their changing needs. Care plans were detailed, person‑centred and reflected people’s preferences, strengths and goals. For people with complex needs, such as neurological conditions, brain injury or significant physical disabilities, risk assessments were thorough and regularly reviewed. Staff understood how to support people safely, including for needs such as hoisting, mobility, dysphagia, (swallowing difficulties) and catheter care. People were supported to maintain independence wherever possible.”

“Staffing levels were safe and well managed. People and staff told us rotas were stable and communication from the office was good. Visit punctuality was monitored daily and there were no missed visits. Travel time gaps were identified within rota patterns and managers were reviewing these to ensure consistency and fairness for both staff and people.”

“Leadership was visible, approachable and focused on improving outcomes. Staff told us they felt supported, valued and confident to raise concerns. A clear culture of learning was evident through regular audits, a comprehensive quality improvement plan and reflective actions following incidents. The provider had strong links with the local community, supporting groups and initiatives that benefitted people’s wellbeing and reduced isolation.”

“The service demonstrated a positive, caring culture, strong safeguarding practice and a clear commitment to person‑centred care.”