Vestra Homecare Sunderland
Unit 4, North Hylton Office Park, North Hylton Road, Sunderland, SR5 3AD · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2022.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Sunderland
- Registered manager: Christina Mcallister
- Run by: Vestra Homecare Limited
The inspection record
Rated Good overall. Report published 3 March 2025.
“Vestra Homecare Sunderland is a domiciliary care service registered to provide personal care to individuals living in their own homes. They primarily offer services to older people although also support people with more complex needs. The service is registered to support autistic people or people with a learning disability but is not registered as a specialist service. The service worked in line with ‘Right support, right care, right culture’ to make sure people were treated with respect, equality, dignity, choices, independence and had good access to local communities.”
“CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. Where they do provide personal care, we also consider any wider social care provided during our assessment.”
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“Date of assessment: 8 January 2025 to 17 January 2025. We gathered information from people who used the service, relatives, the registered manager, care staff, the nominated individual and from health and social care professionals involved with the service. We looked at all 34 quality statements.”
“At this assessment we found people received timely and effective support from staff who understood them well and worked consistently in line with the provider’s ethos of providing consistent, compassionate care.”
“Staff were in turn extremely well supported to give high standards of person-centred care to people who used the service. They arrived on time, stayed for the duration of calls, knew what was expected of them and engaged with people to build rapport and trust.”
“The service had well established electronic records systems in place. The registered manager had effective oversight of these and was well supported by an experienced office team who had a range of delegated responsibilities.”
“The registered manager and nominated individual worked proactively with the team and external partners to continually look at ways of reviewing and improving the service.”
Frequently asked questions
What services does Vestra Homecare Sunderland provide?
Vestra Homecare Sunderland is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Vestra Homecare Sunderland registered in?
Vestra Homecare Sunderland is registered in the Sunderland local authority area.
What is Vestra Homecare Sunderland's CQC rating?
Vestra Homecare Sunderland is rated Good by the Care Quality Commission (report published 3 March 2025). The full CQC inspection report is available at cqc.org.uk/location/1-12625137505.
Who is the registered manager at Vestra Homecare Sunderland?
The registered manager is Christina Mcallister.
Who owns Vestra Homecare Sunderland?
Vestra Homecare Sunderland is operated by Vestra Homecare Limited.
When was Vestra Homecare Sunderland last inspected?
The Care Quality Commission published its latest report on Vestra Homecare Sunderland on 3 March 2025.
Where is Vestra Homecare Sunderland located?
Vestra Homecare Sunderland is located in Sunderland, United Kingdom.
When did Vestra Homecare Sunderland register with CQC?
Vestra Homecare Sunderland first registered on 11 March 2022.
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Location
Home-care agencies near Sunderland
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Information disclaimer. Information regarding Vestra Homecare Sunderland is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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