UniqCare Islington

“We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.”

“Systems were in place to protect people from the risk of abuse. Risks to people’s safety and wellbeing were effectively managed.”

“Staff received appropriate training and supervision to support them to meet people’s needs and to develop in their roles. They worked well with each other, and others involved in people’s care, so that people experienced consistent and continuous support. There were a suitable number of experienced and skilled staff, and safe recruitment practices were followed.”

“Infection prevention and control measures were effective. People received personalised care and support based on their assessed needs. People’s care and support was reviewed regularly to ensure this remained effective and achieved positive outcomes. People were supported to maintain their health and wellbeing and safely received their medicines when they needed them. Staff supported people to understand their care and support so they could give informed consent.”

“People were supported to have choice, control, and independence. Information was provided in accessible formats to meet their individual needs and preferences.”

“The provider was experienced and understood the needs of people using the service. Governance arrangements were effective in monitoring service quality and driving improvement. There was a positive culture of learning, inclusion, and improvement, with a focus on achieving good outcomes for people.”