UK Prime Care Services

“Date of Assessment: 6 to 20 December 2024. The service is a domiciliary care agency. It provides personal care to people living in their own homes. They supported adults of all ages. At the time of the inspection they were supporting 8 people. The service had made improvements and was no longer in breach of regulations. Monitoring and quality assurance systems had been implemented to ensure they were more effective in identifying areas for improvement and improving people’s care. The management of people’s medicines had improved. Records were being updated and staff had completed competency assessments before they supported people with their medicines. People were protected and kept safe. Staff understood people’s needs and managed any risks related to their care. There were enough staff with the right skills, qualifications and experience. Staff had shadowing opportunities and time to review people’s care records to fully understand their communication, personal and health needs. People were involved in assessments of their needs and decisions about their care. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Staff monitored people’s health to support healthy living. People received fair and equal care and treatment. People with protected characteristics felt supported. People knew how to give feedback and were confident the service would take the appropriate action. The service supported staff wellbeing and considered any personal circumstances. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.”