Train2Care Academy

“The inspection was carried out by 1 inspector and 1 expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.The service had enough staff employed to keep people safe. Pre-employment checks were carried out to ensure recruitment was safe. Staff had received inductions and relevant training to support people safely.”

“Staff understood how to treat people with kindness and respect. They supported people to make choices about how their care was delivered. A staff member said, “I follow safeguarding policies and procedures, treat everyone with dignity and respect, [and] report concerns immediately. I [have] completed [my] safeguarding training, and ensure concerns are escalated appropriately to protect [people].”

“Leaders supported staff well, they were visible to both people and staff and had an open-door approach. Staff told us team meetings were held regularly. At meetings staff received updates on the service, compliance issues and quality improvement.”

“Managers worked with external partners to ensure people received relevant care and support. The registered manager had good overside of the service. Audits and reviews ensured a good standard of care was maintained.”

“The service had a range of policies and procedures in place for staff to follow to work towards keeping people safe, and to keep the service running smoothly.Staff told us they were happy working at the service and felt they were well supported by the management team.”