Town Close

“People’s needs were assessed before they began receiving care. The information gathered was used to ensure they received person-centred care and support, which was clearly documented in their care plans. Risk assessments were completed to help minimise potential risks and ensure that people received safe and appropriate care.”

“People were safeguarded from the risk of harm and abuse. Staff supporting them had the knowledge and confidence to recognise safeguarding concerns, and understood their responsibilities to report any accidents, incidents, or concerns appropriately.”

“People were supported to have maximum choice and control in their lives, and staff supported them in the least restrictive way possible and in their best interests.”

“Medicines were handled and administered safely. Staff completed appropriate training in medicines management and had their competency assessed before they were permitted to support people with their medication.”

“Effective systems were in place to oversee and monitor the quality of the service. Accidents, incidents and safeguarding concerns were regularly reviewed to promote safety and ensure appropriate action was taken when required. All people using the service were given opportunities to share their feedback.”