Total Quality Care Services Ltd Birmingham
Park House, Bristol Road South, Rubery, Rednal, Birmingham, B45 9AH · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2014.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment and mental health conditions
- Local authority: Birmingham
- Registered manager: Velvet Denhere
- Run by: Total Quality Care Services Ltd
The inspection record
Rated Good overall. Report published 17 August 2026.
“Date of assessment: 16 June to 24 July 2026. Total Quality Care Services Ltd is a care at home service providing support to people living in their own homes. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service supports older people, younger adults, people living with a mental health diagnosis, physical disabilities and people living with a learning disability and/or autism. At the time of our assessment the service was providing support to 7 people.”
“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“The assessment was due to an aged rating. We have assessed the service against all the quality statements in the key questions of safe, effective, caring, responsive and well-led.”
“The provider’s governance systems were not always effective in identifying issues related to staff recruitment and training and up to date information in respect of people’s care needs. The provider had responded promptly to the areas we had identified as requiring attention.”
“Staff told us they had received the necessary training to support them in their role. However, there were gaps in training for some specific health conditions such as catheter care, diabetes awareness and epilepsy awareness. The provider took immediate action to make sure all staff were registered to complete these training modules and provided confirmation of the oversight that this would be completed. All staff had completed their safeguarding training and were aware of the steps to take to protect people from the risk of abuse. Staff received supervision and told us they felt supported by the provider. There were enough staff available to support people.”
“There were no concerns identified with infection control practices.”
“Staff understood the importance of supporting people’s independence and gaining people’s consent and involved people in decisions about their care. Staff protected people’s privacy and dignity and treated them as individuals supporting their individual preferences.”
“The provider told us they had processes in place to investigate incidents, accidents, complaints and safeguarding concerns. We were able to see these concerns had been investigated thoroughly and any learning had been shared with the staff.”
“Staff told us they felt able to give feedback to the provider and were treated well, free from bullying or harassment. Staff told us they understood their roles and responsibilities. The provider took a positive approach to our assessment and considered it an opportunity for continued learning to make improvements.”
Frequently asked questions
What services does Total Quality Care Services Ltd Birmingham provide?
Total Quality Care Services Ltd Birmingham is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Total Quality Care Services Ltd Birmingham registered in?
Total Quality Care Services Ltd Birmingham is registered in the Birmingham local authority area.
What is Total Quality Care Services Ltd Birmingham's CQC rating?
Total Quality Care Services Ltd Birmingham is rated Good by the Care Quality Commission (report published 17 August 2026). The full CQC inspection report is available at cqc.org.uk/location/1-1839470431.
Who is the registered manager at Total Quality Care Services Ltd Birmingham?
The registered manager is Velvet Denhere.
Who owns Total Quality Care Services Ltd Birmingham?
Total Quality Care Services Ltd Birmingham is operated by Total Quality Care Services Ltd.
When was Total Quality Care Services Ltd Birmingham last inspected?
The Care Quality Commission published its latest report on Total Quality Care Services Ltd Birmingham on 17 August 2026.
Where is Total Quality Care Services Ltd Birmingham located?
Total Quality Care Services Ltd Birmingham is located in Birmingham, United Kingdom.
When did Total Quality Care Services Ltd Birmingham register with CQC?
Total Quality Care Services Ltd Birmingham first registered on 19 December 2014.
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Information disclaimer. Information regarding Total Quality Care Services Ltd Birmingham is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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