TLC Community Services Limited

“At the time of inspection there were 19 people using the service and all of the people were receiving the regulated activity personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”

“A registered manager was in place. A registered manager is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.”

“At our last inspection, we identified a breach of legal regulation in relation to good governance and records. At this inspection, improvements had been made, and the provider was no longer in breach of legal regulations.”

“Staffing capacity was sufficient to ensure people's needs were met in a safe way. Rosters were well managed and people received consistent care from staff members familiar to them. Improvements had been made to medicines management and systems were in place for people to receive their medicines in a safe way.”

“There were enough staff with the necessary skills, qualifications and experience to meet people’s needs. Staff were safely recruited. People were treated with kindness and compassion. Staff protected their privacy and dignity.”

“Improvements had been made to records. They were up-to-date and accurately reflected people's care and support needs to help staff provide person-centred care. Risk assessments were in place, and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.”

“People’s mental capacity and ability to consent was taken into account. People and their representatives were involved in planning their care and support. There was evidence of collaborative working and communication with other professionals to help meet people's needs.People, relatives and staff were confident about approaching the registered manager and management team if they needed to. Their views and feedback were valued and respected and used to support service development. Processes were in place to manage and respond to complaints and concerns. Improvements had been made to governance since the last inspection. Systems were in place to monitor the quality and safety of the service.”