Time4Care LTD

“During this assessment, we identified areas where improvements were needed. These included strengthening medicines recording and auditing processes, ensuring risk assessments were reviewed in line with the provider's policy, improving the availability of local safeguarding information, strengthening recruitment records, and further developing governance and quality assurance systems. Although these issues had not resulted in harm to people, they had not always been identified through the provider's existing monitoring arrangements.”

“People told us they were happy with the care they received and positive feedback had been received about the service. Staff supported people in a kind, respectful and person-centred way, promoting their independence and involving them in decisions about their care. People's needs were assessed before care started, and staff worked with healthcare professionals and other agencies to help ensure people received coordinated and responsive care.”

“Staff received training appropriate to their roles and demonstrated a good understanding of people's needs, risks and preferences. The registered manager was visible and actively involved in the day-to-day running of the service. Staff spoke positively about the support they received and described an open culture where they felt able to raise concerns and seek guidance when needed.”

“The provider was open to feedback throughout the assessment and had already identified actions to strengthen governance arrangements, improve auditing processes, introduce surveys and further develop systems for gathering feedback from people and staff.”