Three Sisters Community Care LLP

“People received safe, person-centred care from staff who knew them well and supported their choices, independence and dignity. People and their relatives consistently said they felt safe and described staff as kind, patient, reliable and responsive. Staff identified changes in people’s health, including pressure damage, falls and deteriorating wellbeing, and sought support from health professionals when needed. Medicines were generally managed safely, and familiar staff used equipment such as hoists and walking aids appropriately.”

“People’s outcomes were positive. Staff supported people at their preferred pace, encouraged them to retain everyday skills and adapted care when needs changed. People described choosing their clothes, food, routines and activities, while relatives valued the continuity of regular care workers and the electronic care system, which provided information about visits and updates. Staff respected people’s culture, faith, communication needs and emotional wellbeing, including supporting people living with dementia, anxiety and bereavement.”

“The service remained rated good overall.”

“However, improvements were needed to make sure all required staff training was completed within expected timescales, people’s assessments and risk reviews remained up to date and that governance systems identified and addressed overdue actions. The provider responded during and following the assessment, including confirming that outstanding staff training had been completed.”

“People knew how to contact the service, provide feedback and raise concerns. They said managers were accessible and acted when issues were reported. People and relatives frequently described the service as family-oriented and said they would recommend it, a relative said, “It’s a relief knowing that they are both safe and being well looked after.””