The Robert Atkinson Centre

“The Robert Atkinson is registered to provide personal care to individuals living in their own homes and they primarily offer services to older people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was specifically set up to deliver support for the local BME communities. At the time of the inspection 24 people were using the service who received personal care. We carried out an onsite and offsite assessment. Activity started on 9 July and ended on 5 September 2024. We gathered information from people using the service, relatives, the provider who is also the registered manager, office staff, care workers and from visiting professionals. We looked at 21 quality statements. At the last inspection appropriate recruitment checks were not followed and the systems in place to monitor the safety and quality of the service were ineffective. Enough improvement had been made at this inspection and the provider was no longer in breach of regulation 12 and 17. The provider had employed a company to assist them improve the governance systems. Immigration service staff had visited the service to check safe recruitment arrangements were in place. The provider had worked with a legal team to ensure they followed sponsorship scheme requirements. Staff understood people's needs and how to manage any presenting risks. The registered manager as a part of their lessons learnt process was reviewing risk assessment to ensure where people had complex needs, staff had very detailed guidance to follow. Staff worked with people to design care packages, which met their needs and were achievable within the set timeframe. Staff sought people’s views about how to support them. Overall staff felt their views were listened to and their well-being was promoted.”