The Restored House Ltd

“The assessment of these 34 quality statements indicated areas of good practice. The overall rating is good.”

“We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating. Unlike our standard approach to assessment, we did not physically visit the office of the location. Instead of visiting the office location we used technology, such as electronic file sharing and video or phone calls to engage with people using the service, management and staff.”

“People were protected from the risk of harm and kept safe. Any safety incidents were investigated thoroughly.”

“The registered manager ensured staff received training and support to maintain high-quality care. People received support from staff who were familiar to them. Staff managed medicines safely and involved people in planning any changes.”

“The registered manager instilled and practiced a culture which was underpinned by delivering care of a high standard. This ethos was understood and practiced by staff.”

“Governance systems were effective at identifying any shortfalls in practice.”