The Local Care Group Ltd

“Who the service is for”

“This service supported older people, people living with dementia and/or people with physical disabilities who are living in their own homes.”

“We carried out this assessment on 27 July 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remain accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“People received highly personalised care that reflected their individual needs, preferences and choices. They were supported to participate in a range of meaningful activities and described staff as respectful, kind and caring.”

“Everyone was treated equally and barriers were removed to ensure all people who were supported by the service received equitable care and support. This included ensuring external services were challenged when decisions made did not meet people’s needs.”

“There were sufficient numbers of suitably trained staff to meet people's needs and provide care at agreed times. Records confirmed staff had completed relevant training and had the skills and experience required to do their roles effectively.”

“Systems and processes were in place to safeguard people from the risk of harm and abuse. Complaints, incidents and accidents were recorded, logged, investigated and reported to external agencies if required. There was a system in place to learn lessons and mitigate or reduce the risk of reoccurrence.”

“Care plans and risk assessments reflected people's current needs and provided clear guidance for staff on managing identified risks. Medicines were managed safely. Environmental care plans and risk assessment were in place to provide staff with clear guidance. People's care was reviewed regularly with people and where appropriate with people who were important to them. This ensured support remained appropriate and responsive to changing needs.”

“The service was well-led by an experienced and knowledgeable management team. Effective governance arrangements were in place which provided oversight of quality, performance and risk. These systems supported continuous monitoring of the service and helped identify and drive improvements where required.”

“The provider considered the Mental Capacity Act (2005). Where people were assessed as lacking capacity, mental capacity assessments had been completed. However, the records did not consistently demonstrate how the five statutory principles of the Act had been applied when determining capacity. The provider responded promptly to this feedback, provided assurances, and took immediate action.”