The Business Centre
Unit 45, The Business Centre, Edward Street, Redditch, B97 6HA · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2017.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, adults under 65 and children
- Local authority: Worcestershire
- Registered manager: Patience Sakile Nyathi
- Run by: Gaps Healthcare & Training Services Limited
The inspection record
Rated Requires improvement overall. Report published 10 February 2026.
“Date of Assessment: 15 October and 18 December 2025, the service is a domiciliary care agency providing personal care to 56 adults. There had been a delay in between inspection days due to system issues and the decision made to be proportionate to extend inspection period. The assessment was carried out to review compliance with 2 warning notices served by CQC in April 2025 in response to continued breaches of regulation. We found sufficient improvements had not been made and the provider remained in breach of legal regulations relating to safe care and treatment and governance. Medicines were not always managed safely. Service users did not have care delivered in line with their assessed needs.”
“There was a lack of effective governance and management of the service, leading to missed calls and a failure to identify and address where there were gaps in the delivery of personal care. This left service users at continued risk of poor care. This is the fifth consecutive inspection where concerns have been raised over the governance and management of the service.”
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“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”
Older reports from the CQC's previous inspection approach
Inspected 10 May 2023, rated Good
Inspected 28 July 2022, rated Requires improvement
Inspected 30 July 2018, rated Good
Frequently asked questions
What services does The Business Centre provide?
The Business Centre is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is The Business Centre registered in?
The Business Centre is registered in the Worcestershire local authority area.
What is The Business Centre's CQC rating?
The Business Centre is rated Requires improvement by the Care Quality Commission (report published 10 February 2026). The full CQC inspection report is available at cqc.org.uk/location/1-3514444051.
Who is the registered manager at The Business Centre?
The registered manager is Patience Sakile Nyathi.
Who owns The Business Centre?
The Business Centre is operated by Gaps Healthcare & Training Services Limited.
When was The Business Centre last inspected?
The Care Quality Commission published its latest report on The Business Centre on 10 February 2026.
Where is The Business Centre located?
The Business Centre is located in Redditch, United Kingdom.
When did The Business Centre register with CQC?
The Business Centre first registered on 6 March 2017.
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Home-care agencies near Redditch
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Information disclaimer. Information regarding The Business Centre is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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