The AICS Group

“The last rating for this service was good (published 8 February 2020). The rating has remained good.”

“People received a bespoke package of care which was planned and developed by the agency working in partnership with the person, their representatives and external professionals involved in their care. People were cared for by the same familiar members of staff who worked exclusively with them. Staff undertook training to ensure they understood their roles and responsibilities.”

“The provider assessed and planned for people’s needs. They regularly reviewed people’s care and asked for their feedback about the service. They assessed risks and monitored these to make sure people were safe and well cared for.”

“People were able to make choices about their care and support. They were encouraged to be independent when this was safe to do so. People were supported with a range of social activities, including supporting some people to go on holiday. Staff worked closely with external professionals to make sure people received holistic care and their needs were met.”

“Most staff felt well supported and enjoyed working for the service. They had regular opportunities to meet with managers and discuss their work. A small number of staff told us their needs were not always met. We discussed this with the management team so they could make improvements.”

“There were suitable systems for monitoring and improving the service. These included a range of checks and audits, learning from things that had gone wrong and obtaining feedback from people using the service, relatives, staff and other stakeholders.”